What happend with the pictures I take?

The pictures are used to create a 3D model of your feet and extract the required measurements. We will never use the pictures for something which is not related to the design of your shoes.


My scans keep failing, why?

Our scan app is usually very robust. However, some handling mistakes can lead to issue with scanning. You will find an overview on our Scan App page.


Do I need a specific smartphone model?

Our footscan app is available for iOS and Android and works on any smartphone that has a camera and a flash light.


How do I get the scan app?

You can download the App on our Scan App page.


Why do I need to scan my feet three times?

Precise measurements of your feet are the foundation of a perfect fitting, bespoke shoe. Using three scans allows us to average all measurements and increase the accuracy.