FAQs

Order Process

At the moment each pre-order customer is eligible to order one pair of shoes. From time to time, we have some unplanned capacities. So please contact our customer service in case you want to order a second pair. We will try our best to make it possible as quickly as possible.

Yes of course! We already had a lot of female clients.

Not at the moment. Please use your computer to access the configurator to design your shoe.

Since we design and produce our bespoke shoes only on-demand, we need several weeks to deliver your order. Currently, the average delivery time is arround 3-4 weeks. However, we only produce once per month and the delivery time of your order can therefore be different. The estimated delivery time of your order can be found in the order confirmation email.

Don’t worry, you are always on the safe side with our fit guarantee. In case you are not satisfied with the fit, we will make a new shoe for you or fix the existing one.

Scan App

Our footscan app is available for iOS and Android and works on any smartphone that has a camera and a flash light.

You can download the App on our Scan App page.

Our scan app is usually very robust. However, some handling mistakes can lead to issue with scanning. You will find an overview on our Scan App page.

The pictures are used to create a 3D model of your feet and extract the required measurements. We will never use the pictures for something which is not related to the design of your shoes.

Precise measurements of your feet are the foundation of a perfect fitting, bespoke shoe. Using three scans allows us to average all measurements and increase the accuracy.

Your Shoes

Of course, we do! Please send an email to shop@modum-shoes.com or call us to book a repair service.

With the right care, our shoes can easily be worn for 10-15 years. The Goodyear welted construction allows to easily replace the outsole. The leather will develop over time a beautiful patina. However, it is really essential to use shoe trees and to nourish the leather with cream on a regular basis.

Your bespoke last is designed based on more than 30 different measurements of your right and left feet.

If you’re new to the world of quality footwear, Goodyear Welt Construction is one of the first major upgrades separating heritage shoes from disposable footwear. Though expensive, time-consuming, and difficult to master, Goodyear Welt Construction creates a tightly-crafted shoe that is water-resistant and wearable for years to come. Here, the shoe gets its strength, durability, and repair qualities by stitching the upper leather, lining leather, and welt. The manufacturing process is extremely time-consuming and requires highly skilled craftsmanship. Invented hundreds of years ago, it is still considered the best method of shoe construction today.

Our shoes are made by our partner factory in Benedita, Portugal. Beeing a Family-run business for more then 40 years, they have the right team and experience to manufacture the finest welted shoes. Needles to mention that all components including the heel block and the insole are made from scratch at the factory

We source all of our raw materials from European suppliers only. This of course includes all leathers, which are supplied by the famous JR Rendenbach and Weinheimer tanneries.